We are committed to our 100% satisfaction guarantee. If you're not happy, we'll make it right.
If your product arrives defective or damaged, we offer a free replacement. If we cannot provide a suitable replacement or resolve the issue, we will issue a full refund.
If the issue is not due to an error on our part (i.e. a low resolution image upload) we're happy to offer you another product at a discounted price. You can choose to keep the original design or create a new one.
For assistance on all the above, please contact our customer support team (USA) or customer support team (UK) with your order details.
To help us assist you faster, please mention your concern in the subject line of your email.
Refund Timelines
The time it takes for the refund to appear in your account depends on your payment method:
- Credit/Debit Cards: Refunds typically take 5–7 business days to process, depending on your bank.
- PayPal: Refunds are usually processed within 3–5 business days.
If you need further assistance or would like to report an issue, please click the "Submit a Ticket" button located on the right-hand side of the screen or in the menu. You can also click here (USA) or click here (UK)
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